Martech has the potential to improve personalization, efficiency and organizational impact, but 1/3 of implementations fail or yield neutral results.
Misalignment, lack of executive engagement, and fear of failure contribute to unsuccessful implementations. Successful teams involve executives in vendor selection and invest in post-implementation training and external consultants.
Organizations can prevent failures and maximize success by setting clear, measurable KPIs, investing in change management and working with experts. Leadership involvement and continuous improvement are also crucial. Treating martech as a business initiative is key for long-term growth and customer engagement.
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Why Martech Fails, and What Really Fuels Martech Success Today
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